CloudCard Staff Training

This guide shows how to use the admin portal in CloudCard to approve student ID photo submissions. 

1. Navigate to https://idphoto.spcollege.edu/ and sign in. 
   
   
2. Select Photos from the left navigation panel. 
   
   
   
   
3. On this panel, you can view the submitted student ID photos. They are divided into four groups: pending, approved, denied, and downloaded. 
   
   
   
   
4. Select pending. CloudCard uses an AI-based system called Helper Bot to gauge incoming pending photos and grade them for quality. 
   
   The color code is as follows: 
   Green: Helper Bot is confident this is a good ID photo. 
   Red: Helper Bot is confident this photo would not be good for identification. 
   Orange: Helper Bot isn't sure enough to make a decision. 
   Grey: Helper Bot hasn't had a chance to look at this photo yet. 
   
   You can use this data to work with large groups of photos (for instance, you can approve all green photos, review all orange photos, and deny all red photos), or you could go through one by one. You can also search by student name. For example, if a student is sure her photo followed all the guidelines and it was denied, you can type her name or SID into the search bar, pull it up, and manually approve it if it is warranted. 
   
   
5. Use this screen to approve or deny. You can select the horizontal colored bar to approve or deny all photos coded a specific color. Or, you can select the crop button to crop, the thumbs up to approve, or the thumbs down to deny. 
   
   
   
   

Note: If students' photos are not approved, they will get an email to their @live.spcollege.edu email explaining why. See example email below: 

See also: https://studentsupport.spcollege.edu/hc/en-us/articles/15871166622875-How-do-I-Access-My-SPC-Email

Have Questions? Contact the Academic Technology Support Team

ATST@spcollege.edu 

 Phone at 727-341-3500 

(Hours: Monday - Friday 8:30 a.m. - 4:30 p.m. EST).

After-hours or weekend assistance? Contact the Technical Support Center at 727-791-2795 or onlinehelp@spcollege.edu

Want to Schedule a One-on-One or Group Session on Canvas or other instructional technology issues or opportunities?

Schedule 1:1 Support Help with a Member of the MyCourses4Faculty Team