![Faculty Instructional Technology Support Group Information]({"bg": "//theme.zdassets.com/theme_assets/14642737/e106cc8a79a6a41c781c71d999cffaa33b481de7.jpg"})
![Faculty Instructional Technology Support Group Information]({"bg": "//theme.zdassets.com/theme_assets/14642737/d38d9cc5a4fcb160800cb7a8f0e0cb60aaa36d2e.jpg"})
As a faculty member or adjunct at SPC, you are invited to reach out to the Instructional Technology Support team at any time. We are a group of technicians who can take calls and respond to emails from any and all instructors. The phone line is open from 8:30 AM to 4:30 PM, Monday through Friday, except for college holidays. You can also email us at any time.
Contact Information:
Contact the MyCourses Support Team by email at MyCourses4Faculty@spcollege.edu
or by phone at 727-341-3500 (Hours: Mon.- Fri. 8:30 a.m. - 4:30 p.m. EST).
For after-hours or weekend assistance, contact the SPC Helpdesk at 727-791-2795 or onlinehelp@spcollege.edu
Examples of Support Inquiries
Here are some examples of scenarios or issues we can address:
- Course Content assistance - we can either copy content into your course shells for you, provide instructions for you to copy your own content, or direct you to your Academic Department
- Merging two online sections into one shell
- Troubleshooting bugs, glitches, or other system misbehavior. We can report incidents to the D2L helpdesk for further assistance
- Provide step-by-step instructional guides to complete technical tasks
- Correspondence and Completion through the new instructor Faculty Certification for MyCourses
- Help setting up Zoom meetings within your course shells
- Assistance troubleshooting gradebook issues and connecting learning activities like quizzes, discussions, and/or Dropboxes (written assignments)
- Submitting final grades to SPC at the end of the term
- Enrollment and withdrawal issues
- Any questions related to the technical management of your courses
Questions? Contact the MyCourses Support Team by email at MyCourses4Faculty@spcollege.edu
or by phone at 727-341-3500 (Hours: Mon.- Fri. 8:30 a.m. - 4:30 p.m. EST).
For after hours or weekend assistance, contact the SPC Helpdesk at 727-791-2795 or onlinehelp@spcollege.edu
or by phone at 727-341-3500 (Hours: Mon.- Fri. 8:30 a.m. - 4:30 p.m. EST).
For after hours or weekend assistance, contact the SPC Helpdesk at 727-791-2795 or onlinehelp@spcollege.edu
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