Faculty Instructional Technology Support Group Information Faculty Instructional Technology Support Group Information

Faculty Instructional Technology Support Group Information

 

As a faculty member or adjunct at SPC, you are invited to reach out to the Instructional Technology Support team at any time. We are a group of technicians who can take calls and respond to emails from any and all instructors. The phone line is open from 8:30 AM to 4:30 PM, Monday through Friday, except for college holidays. You can also email us at any time. 

Contact Information: 

Have Questions? Contact the Academic Technology Support Team

atst@spcollege.edu 

 Phone at 727-341-3500

(Hours: Monday - Friday 8:30 a.m. - 4:30 p.m. EST).

After-hours or weekend assistance? Contact the Technical Support Center at 727-791-2795 or onlinehelp@spcollege.edu

Want to Schedule a One-on-One or Group Session on Canvas or other instructional technology issues or opportunities?

Schedule 1:1 Support Help with a Member of the Academic Technology Support Team

 

Examples of Canvas LMS Support Inquiries

Here are some examples of scenarios or issues we can address:

General Canvas Support

  • Course Content Assistance – We can copy content into your course shells for you, provide instructions for you to copy your own content, or direct you to your Academic Department.
  • Merging two online sections into one course shell
  • Troubleshooting bugs, glitches, or other system issues – We can report incidents to the Canvas Help Desk for further assistance.
  • Providing step-by-step instructional guides for technical tasks
  • Support with Faculty Certification for Canvas (if applicable)
  • Help setting up Zoom meetings or conferences within your course
  • Assistance troubleshooting Gradebook issues and connecting learning activities (Quizzes, Discussions, Assignments)
  • Submitting final grades at the end of the term
  • Enrollment and withdrawal issues
  • Any questions related to the technical management of your Canvas courses
  • Panopto video support
  • Copyleaks plagiarism detector.
  • All Canvas and LMS related tech help.

Have Questions? Contact the Academic Technology Support Team

atst@spcollege.edu 

 Phone at 727-341-3500

(Hours: Monday - Friday 8:30 a.m. - 4:30 p.m. EST).

After-hours or weekend assistance? Contact the Technical Support Center at 727-791-2795 or onlinehelp@spcollege.edu

Want to Schedule a One-on-One or Group Session on Canvas or other instructional technology issues or opportunities?

Schedule 1:1 Support Help with a Member of the Academic Technology Support Team

 

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