MyCourses Support Team Info MyCourses Support Team Info
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MyCourses Support Team Info

 

As a faculty member or adjunct at SPC, you are invited to reach out to the Instructional Technology Support team. We are a group of technicians who can take calls and respond to emails from any and all instructors. The phone line is open from 8:30 AM to 4:30 PM, Monday - Friday, except for college holidays. You can also email us 24/7.

Click Here to Schedule a one on one with one of our team members. 

 

Contact Information: 

Contact the MyCourses Support Team by email at  MyCourses4Faculty@spcollege.edu 
or by phone at 727-341-3500 (Hours: Mon.- Fri. 8:30 a.m. - 4:30 p.m. EST).

 

NEW - All Faculty can look up the support number on Microsoft Teams to call us and share their screen. Here is a guide on how you can reach MyCourses Support On Teams

For after-hours or weekend assistance, contact the SPC Helpdesk at 727-791-2795 or onlinehelp@spcollege.edu 

 

Examples of Support Inquiries

Here are some examples of scenarios or issues we can address:

  • Course Content  assistance - we can either copy content into your course shells for you, provide instructions for you to copy your own content, or direct you to your Academic Department

  • Merging two online sections into one shell

  • Troubleshooting bugs, glitches, or other system misbehavior. We can report incidents to the D2L helpdesk for further assistance

  • Provide step-by-step instructional guides to complete technical tasks

  • Correspondence and Completion through the new instructor Faculty Certification for MyCourses

  • Help set up Zoom meetings within your MyCourses course

  • Assistance troubleshooting gradebook issues and connecting learning activities like quizzes, discussions, and/or Dropboxes (written assignments)

  • Submitting final grades to SPC at the end of the term

  • Simple Syllabus Questions/Help 

  • Respondus LockDown Browser Help
  • Enrollment and withdrawal issues

  • Any question related to the technical management of your courses

 

Questions? Contact the MyCourses Support Team by email at  MyCourses4Faculty@spcollege.edu 
or by phone at 727-341-3500 (Hours: Mon.- Fri. 8:30 a.m. - 4:30 p.m. EST).

For after hours or weekend assistance, contact the SPC Helpdesk at 727-791-2795 or onlinehelp@spcollege.edu 

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