MyCourses & Academic Technology Support Team Information

Note: All Faculty can look up the support number on Microsoft Teams to call us and share their screen. Here is a guide on how you can reach our Support On Teams

For after-hours or weekend assistance, contact the SPC Helpdesk at 727-791-2795 or onlinehelp@spcollege.edu 

Examples of Support Inquiries

Here are some examples of scenarios or issues we can address:

• Course Content  assistance - we can either copy content into your course shells for you, provide instructions for you to copy your own content, or direct you to your Academic Department
  
  
• Merging two online sections into one shell
  
  
• Troubleshooting bugs, glitches, or other system misbehavior. We can report incidents to the Canvas helpdesk for further assistance
  
  
• Provide step-by-step instructional guides to complete technical tasks
  
  
• Help set up Zoom meetings within your Canvas course
  
  
• Assistance troubleshooting gradebook issues and connecting learning activities like quizzes, discussions, and/or assignments.
  
  
• Submitting final grades to SPC at the end of the term
  
  
• Simple Syllabus Questions/Help 
  
  
• Respondus LockDown Browser Help
• Enrollment and withdrawal issues
  
  
• Any question related to the technical management of your courses