MyCourses Support Team Info

Contact Information: 

Contact the MyCourses Support Team by email at  MyCourses4Faculty@spcollege.edu 
or by phone at 727-341-3500 (Hours: Mon.- Fri. 8:30 a.m. - 4:30 p.m. EST).

NEW - All Faculty can look up the support number on Microsoft Teams to call us and share their screen. Here is a guide on how you can reach MyCourses Support On Teams

For after-hours or weekend assistance, contact the SPC Helpdesk at 727-791-2795 or onlinehelp@spcollege.edu 

Examples of Support Inquiries

Here are some examples of scenarios or issues we can address:

• Course Content  assistance - we can either copy content into your course shells for you, provide instructions for you to copy your own content, or direct you to your Academic Department
  
  
• Merging two online sections into one shell
  
  
• Troubleshooting bugs, glitches, or other system misbehavior. We can report incidents to the D2L helpdesk for further assistance
  
  
• Provide step-by-step instructional guides to complete technical tasks
  
  
• Correspondence and Completion through the new instructor Faculty Certification for MyCourses
  
  
• Help set up Zoom meetings within your MyCourses course
  
  
• Assistance troubleshooting gradebook issues and connecting learning activities like quizzes, discussions, and/or Dropboxes (written assignments)
  
  
• Submitting final grades to SPC at the end of the term
  
  
• Enrollment and withdrawal issues
  
  
• Any question related to the technical management of your courses