Academic Technology Support Team Information

Contact the Academic Technology Support Team

As a faculty member or adjunct at SPC, if you need assistance with Canvas LMS or any integrated system used, please refer to the following information to route your need to the appropriate support. Our dedicated technicians are available to take your calls and respond to emails.

You can reach us by phone at 727-341-3500 Note: Please use Microsoft Teams to call us via this phone number so we can share screens if needed.

Our email is atst@spcollege.edu.

Our hours are Monday through Friday, from 8:30 AM to 4:30 PM (excluding college holidays). For after-hours or weekend assistance, contact the SPC Helpdesk at 727-791-2795 or onlinehelp@spcollege.edu 

Schedule a one-on-one with one of our team members.

Submit a faculty help request.

Examples of Support Inquiries

Here are some examples of scenarios or issues we can address:

• Course Content assistance - we can either copy content into your course shells for you, provide instructions for you to copy your own content, or direct you to your Academic Department
• Merging two online sections into one shell
• Troubleshooting bugs, glitches, or other system misbehavior. We can report incidents to the Canvas helpdesk for further assistance
• Provide step-by-step instructional guides to complete technical tasks
• Help set up Zoom meetings within your Canvas course
• Assistance troubleshooting gradebook issues and connecting learning activities like quizzes, discussions, and/or assignments.
• Submitting final grades to SPC at the end of the term
• Respondus Help (Proctored Testing
• Simple Syllabus Help
• Copyleaks (AI & Plagiarism Detection)
• Enrollment and withdrawal issues
• Any question related to the technical management of your courses

Have Questions? Contact the Academic Technology Support Team

atst@spcollege.edu 

 Phone at 727-341-3500

(Hours: Monday - Friday 8:30 a.m. - 4:30 p.m. EST).

After-hours or weekend assistance? Contact the Technical Support Center at 727-791-2795 or onlinehelp@spcollege.edu

Want to Schedule a One-on-One or Group Session on Canvas or other instructional technology issues or opportunities?

Schedule 1:1 Support Help with a Member of the Academic Technology Support Team