Introduction: Welcome to the St. Petersburg College Technical Support FAQ page. This resource helps faculty and staff navigate common tech questions, including network access, learning platforms, and troubleshooting. If you need more help, contact our ATST - Academic Technology Support Team Team by phone or email—we’re here to assist you.
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NOTE: The questions featured on this page will undergo periodic updates based on the analysis of site usage data.
▶IMPORTANT: LockDown Browser & Respondus Monitor – Start of Semester Reminder
At the beginning of each semester, instructors should open the LockDown Browser Dashboard and verify that all exam settings are correct and active in their course and don't forget to click Save.
When a course is copied, LockDown Browser and Respondus Monitor settings may not be fully activated until the Dashboard is accessed and reviewed.
If settings are not verified before students begin testing, exams may be accessible through a standard web browser without requiring LockDown Browser or the webcam check.
Please review the Dashboard and confirm your quiz and exam settings are enabled prior to the first scheduled assessment.
Have Questions? Contact the Academic Technology Support Team
atst@spcollege.edu
Phone at 727-341-3500
(Hours: Monday - Friday 8:30 a.m. - 4:30 p.m. EST).
After-hours or weekend assistance? Contact the Technical Support Center at 727-791-2795 or onlinehelp@spcollege.edu
Want to Schedule a One-on-One or Group Session on Canvas or other instructional technology issues or opportunities?
Schedule 1:1 Support Help with a Member of the Academic Technology Support Team
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