Copyleaks FAQ and Troubleshooting Copyleaks FAQ and Troubleshooting
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Copyleaks FAQ and Troubleshooting

 

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Click on the links below for answers to commonly asked questions

 

 

 

 

 

 

 

 

Getting my students started with Copyleaks

How can I get my students started with Copyleaks?

  • This guide goes over what Copyleaks does and how to use it as a student. Using Copyleaks: A Guide for Students 
  • Please inform your students that Copyleaks will detect AI-generated text (for example, ChatGPT) and remind them of your course's policy for AI usage. 

Copying/Importing Assignments with Copyleaks Settings

Are Copyleaks settings retained when copying or importing assignments in Canvas?

  • No, Copyleaks configuration settings are not retained when duplicating, importing, or copying assignments. Settings must be reconfigured manually.

Does Copyleaks work with Canvas Blueprint courses?

  • Yes, but LTI configurations may become misconfigured after a Blueprint sync. Verify that Copyleaks is successfully integrated after syncing.

Can students submit handwritten assignments?

  • Yes, handwritten files can be scanned in Canvas, but they must be submitted as digital files. Learn more.

Enabling Copyleaks for your course

Can I enable Copyleaks for my entire course? Or do I have to do it for each individual assignment in each of my courses? 

  • You cannot enable Copyleaks for your entire course in D2L. In D2L, you need to recreate each Dropbox as a Copyleaks Assignment. 
  • You cannot enable Copyleaks for your entire course in Canvas. In Canvas, enabling Copyleaks for each assignment is just a dropdown selection, so it is much easier. Creating and viewing assignments in Canvas

Will Copyleaks flag the attached examples I provide to my students as plagiarism?

  • Yes, unless you upload any examples an exclusion template. 

Will my Copyleaks Assignments in D2L migrate over to Canvas?

  • We are not 100% sure yet and will be testing this. We can let you know in the next few weeks. We asked Copyleaks and Canvas and they were not sure. 

What devices and browsers are compatible with submitting Copyleaks Assignments in D2L?

    • Students must submit D2L Copyleaks Assignments using a computer browser. There is a known issue with mobile device browsers and the Brightspace app. If students try, they will receive an erorr message. 
    • Students can submit Canvas Copyleaks assignments using mobile devices and/or the Canvas mobile app.
    • Chrome is recommended for instructors. If any issues arise, please clear cookies, cache, and history, as well as quit and restart browser. Which browser can I use Copyleaks with?

Is there another option for plagiarism detection if I don't want to recreate all my dropboxes as Copyleaks Assignments in D2L?

  • Yes. Instructors are welcome to keep D2L dropboxes the same, download submissions, and upload them into the Copyleaks Instructor Scan Tool to check for plagiarism and AI usage.

Can I turn off AI detection and just use the plagiarism detection?

  • Yes. Create or edit assignment, and select Change Scan settings. Then, you can toggle off the AI Content Detection. 

Can I integrate the assignment rubric in a D2L Copyleaks assignment?

  • D2L rubrics do not integrate with Copyleaks assignments. However, you can upload the rubric as an attachment to the assignment so students can download them and view. You can also place the rubric as a document in a page right above the Copyleaks assignment. 

How do I download a Copyleaks report?

  • Go to the Copyleaks assignment, select a student submission, and select View report. The report will open in a new window. Then, in the top right hand corner of the report, click the down arrow button to download the report as a PDF.



What if my Copyleaks assignment is worth more than 100 points (D2L only)?

In D2L, Copyleaks is added as an external learning tool, and in this tool, assignments cannot be worth more than 100 points. 

 

Can I turn down the AI detection sensitivity?

Yes! Copyleaks has three sensitivity options that determine what kind of AI use is flagged. Click here to see how to change AI detection sensitivity.

 

 

I reopened the assignment but my student can't submit! 

First, make sure the student has access to the module and the assignment in the learning management system. Second, make sure the Allow Late Submissions option in Copyleaks is togged on. Then, make sure there is no grade in Copyleaks for the assignment. If you grade the assignment in Copyleaks, students cannot submit, even if you open the assignment up in D2L. If you'd like to allow a student to submit an assignment late, and you have, for example, given them a zero already, you need to remove the grade of zero in the Copyleaks Assignment screen (not the D2L gradebook) in order for the Submit Your Answers button to populate for them. 

Note: Students DO see a dialog box that shows them: "Assignment is graded: Please note that after grading the assignment, you will not be able to submit any files", but in many cases they're not scrolling down far enough. 

 

How do I stop the assignment questions from being flagged as plagiarism? 

You need to upload an exclusion template to tell Copyleaks to exclude the assignment text from the plagiarism/AI review. If you do not do this, every student will be partially flagged for plagiarism because they will all have the same list of questions on the documents they submit to you. 

    1. Inside the Copyleaks Assignment Settings, select the Scan Settings hyperlink.



    2. Navigate to Exclude template to upload a document you want excluded from the detection scan. Select Upload files to upload the document. 



What if there is no assignment to upload because they're copying questions from a textbook? 

In this case, you could copy/paste the textbook questions into a document and upload the document as an exlusion template. If you don't want to do that, you could instruct students to put the assignment questions in quotation marks and tell Copyleaks to omit text inside quotation marks.

  1. In D2L, go to your Copyleaks assignment. Click Edit Assignment. Click Change Scan Settings to go into the Advanced Settings menu.




    In Canvas, go to your Copyleaks enabled assignment. Click Edit to edit the assignment. Scroll down to Plagiarism review, and click Advanced Settings to go into the Advanced Settings menu. 




  2. At the bottom of the menu, select Omit. 
  3. Select Quotes to omit text with quotation marks from the Copyleaks scan.

 

Known Issue: "Bad Page Request Session Expired"

Method One: Prevent "Bad Page Request" error.

    1. Check your browser settings by following the steps seen here.
    2. Double check there are no corrupted, outdated cookies preventing your access to Copyleaks' tool:
      1. Select the Settings menu in the upper righthand corner of your Google Chrome browser and select Delete Browsing Data from the dropdown menu. You can also use the keyboard shortcut Ctrl + Shift + Delete. 
      2. Select Third Party Cookies.
      3. Select See all site data and permissions.
      4. Type Copyleaks into the search bar. Then, you may find additional cookies that remain. Select the down arrow next to the Copyleaks result (if it appears). Select the delete icon (a trash can) next to the cookies to delete all the cookies before proceeding. 



Method Two: Fix "Bad Request Error."



This is a browser issue. Please clear cache and/or try using Copyleaks in an incognito window. If the problem persists, ensure that cross-site tracking cookies are enabled. If the issue persists, please contact the Technical Support Center.

Learn more about Copyleaks browser compatibility and fixes. 

 

 

D2L only: Students are telling me they can't find the CopyLeaks assignment in Submissions/Dropboxes. Why is this? What should I tell them? 

CopyLeaks assignments only show up inside the modules and the gradebook (if you select add to gradebook). They will not show up under Submissions/Dropboxes in D2L.

  1. Confirm that you deleted the original Dropbox: Once you recreate a Dropbox as a CopyLeaks Assignment, you must delete the original Dropbox for the assignment, so students only see and submit work to the Copyleaks Assignment. 
  2. Remind students that with CopyLeaks (in D2L), there is no Dropbox under the Submissions menu: They must go to the modules to find the Copyleaks Assignment and submit work. Many students are accustomed to submitting all work inside the Submissions/Dropboxes area, so they may need reminders. 
  3. Check your gradebook to verify that the assignment in question is only in there once: You do not want students submitting work for one assignment in two different places. Make sure you see the Copyleaks Assignment, but not the original dropbox, in the gradebook.

Note: Be strategic with how you title the Copyleaks assignments. It may be confusing for students if you title something like "Chapter 2 Dropbox" because it won't show up in the Submissions/Dropboxes menu. "Chapter 2 SUBMIT HERE" or "Chapter 2 Copyleaks Assignment" may be better options. 

Click here for detailed instructions on how to set up a CopyLeaks assignment in D2L.

 

 

Student cannot view the Copyleaks originality report percentage. 

If a student reports that they cannot view the Copyleaks originality report percentage after submitting an assignment, then the report may not have been generated due to a problem with the document upload. 

Student view:

The submission screen does not have a percentage next to the NEXT UP: Review Feedback on the document submission screen. 




Instructor view: 

In Speedgrader, you'll see a ! in a dark grey box next to the student's document title. Underneath, you will see a light grey Resubmit to Copyleaks Plagiarism Checker box. 

  1. Click Resubmit to Copyleaks Plagiarism Checker. 
  2. If this does not resolve the issue, ask student to Save As (new filename) and resubmit assignment to the Copyleaks Assignment Tool. 

Note: Copyleaks is working on a more permanent fix for this.

 

 

How do attempts work with Copyleaks assignments? 

Attempts work differently in D2L and Canvas. 

In D2L: Students have between 1-10 attempts for each assignment, depending on the number of attempts instructors set when creating the assignment.

Students can delete or replace the documents they submitted in the Your Submissions screen, but deleting or replacing does not reset the number of attempts. For example, if 3 attempts are allowed, and a student submits 3 times, the student is out of attempts and the Submit Your Answers button disappears. Even if the student later deletes those attempts, she's still out of attempts and unable to submit. The same is true for replacing. Students can only submit another document (via replacing) if they have at least one attempt left before they start deleting and/or replacing.

How students delete/replace submissions in D2L: Students can select the ellipses (three vertical dots), then select Replace File or Delete Document. 

In Canvas: Students have between 1 attempt and unlimited attempts for each assignment, depending on the number of attempts instructors set when creating the assignment. Attempts are set/updated in the Edit Assignment > Submission Attempts box. Students are not able to delete or replace attempts. 

 

 

Have Questions? Contact the Academic Technology Support Team

ATST@spcollege.edu 

 Phone at 727-341-3500 

(Hours: Monday - Friday 8:30 a.m. - 4:30 p.m. EST).

After-hours or weekend assistance? Contact the Technical Support Center at 727-791-2795 or onlinehelp@spcollege.edu

Want to Schedule a One-on-One or Group Session on Canvas or other instructional technology issues or opportunities?

Schedule 1:1 Support Help with a Member of the Academic Technology Support Team

 

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