Student Persona

Introducing Student Persona: Your All-in-One Student Engagement Tool

Navigating student outreach just got easier with Student Persona, a powerful custom Tool designed to streamline communication and support for educators, advisors, and administrators. Whether you need to contact students via call, text, email, or even reach out to their advisors, Student Persona puts all the essential tools at your fingertips.

Key Features:

✅ Multi-Channel Communication – Instantly connect with students through calls, SMS, email, or Canvas inbox messages.
✅ Advisor Coordination – Quickly loop in advisors to ensure students get the right support.
✅ Real-Time Student Insights – View schedules, check active enrollment status, and track academic engagement.
✅ Flagging System – Proactively identify at-risk students and prioritize follow-ups.
✅ Future-Ready Tools – Stay tuned for even more features to enhance student success!

With Student Persona, the institution can foster better student relationships, improve retention, and simplify outreach—all from one intuitive platform. The future of student engagement starts here!

Important Note:

With access to personal communication channels like phone calls and texts, always exercise professionalism and restraint. Respect boundaries—use texting only when necessary, and prioritize institutional-approved methods (e.g., email or Canvas inbox) for routine communication. Protecting student privacy and fostering trust should always come first.

Note: More Features coming stay tuned.

Contents

How to Use Student Persona

Reviewing Additional Student Information

Viewing a Student’s Schedule

Flagging At-Risk Students

How to Use Student Persona

1. Navigate to your Course Home Page.
2. Click on Faculty Tools in the navigation menu.
3. From the Menu, select Student Persona.
    
    
4. You will now see your Class Roster, with each student presented on an individual card.
   
5. Each card displays key information about the student at a glance.
6. Directly below each student’s profile picture, you will find four contact options:
   
    
   
   Text: Opens your default SMS application with the student's number pre-populated.
   
   
   
   Call: Opens your phone dialer with the student's number ready to call.
   
   
   
   Advisor: View the student’s advisor information and initiate contact.
   
   
   
   Inbox: Opens a new message to the student directly within Canvas Inbox.
   
    
7. Note: Some students have opted out of text or call communication. These options will not be available for those individuals.
   
   
    

Reviewing Additional Student Information

The student card also provides valuable academic context to inform your support:

• First Time Taking This Course
  
• First Time in College
  
• Student is Repeating the Course.
  
• First-Generation Status
  
• Prior Success in Online Courses

Viewing a Student’s Schedule

• To see a student’s current course schedule, click the “View Schedule” button on their card.
  
• This feature allows you to identify their other instructors and build a strong support network around the student.
  
• To close the schedule view: Always click the “X” in the top-right corner of the window. Do not use your browser’s back button, as this will exit the Student Persona tool entirely.

Flagging At-Risk Students

• To identify a student who may need extra assistance, simply check the “Flag” checkbox on their card.
• This proactive tool helps you easily track and prioritize follow-up with students who may be in jeopardy, ensuring they get the help they need.

Have Questions? Contact the Academic Technology Support Team

atst@spcollege.edu

 Phone at 727-341-3500

(Hours: Monday - Friday 8:30 a.m. - 4:30 p.m. EST).

After-hours or weekend assistance? Contact the Technical Support Center at 727-791-2795 or onlinehelp@spcollege.edu

Want to Schedule a One-on-One or Group Session on Canvas or other instructional technology issues or opportunities?

Schedule 1:1 Support Help with a Member of the Academic Technology Support Team