Frequently Asked Questions About Respondus LockDown Browser/ Respondus Proctored Monitor

Click on the links below for answers to commonly asked questions

• What is Respondus LockDown Browser and/or Respondus Monitor?
  
  

• How do I get started with Respondus Lockdown Browser/Respondus Monitor?
  
  

• If I need help, how do I contact Respondus?
  
  • They do not have a number to call. You will need to put in a technical ticket with them. Click here to enter one
    
    

Getting my Students Started with Respondus

How can I get my students started with Respondus? These PDF's go over the basic information and tools the students will need to start a proctored test. 

• • Student Quick Start Guide

  • Video Guide
    
    

• Settings in Respondus Monitor LockDown Browser Link
  
  

Need a Respondus LockDown Browser Monitor Quiz Downloaded?

Devices and Browsers

 What devices/browsers can students use to take assessments?

• • Students cannot use a Chromebook or iPad if their quiz is through Pearson - MyMathLab.

  • Students will have to use a computer with Windows or macOS.

  • Students can use a Chromebook or iPad if their quiz/exam is through ALEKS

    • Click here for instructions on how
      
      

Chromebook extensions

• • Chromebook offers an extension for Chrome. In addition to the extension, you will also need to enable pop-up windows for MyCourses. Chromebooks by default have a security setting that prevents downloading other browsers.

    • Read More Here
    • Watch to Enable Pop Ups

Note:  If your students have a Chromebook managed by a high-school or third party, they may not be able to install the extension or change your pop-up settings

IPad

• If I want my students to be able to use an iPad, to take their quizzes and they are having issues what do I do?

  • Make sure you have your course set up with that option for students (see bottom of this guide).  

  • Send this reference guide to your students

Swipe and Navigate: Respondus LockDown Browser Tips for iPad and Tablets 

Respondus LockDown Browser - Swipe Gestures - Essential Guide - iPad and Tablets

Swipe gestures on touch devices improve navigation and workflow efficiency. This guide explains common gestures, such as showing open windows, accessing the desktop, switching apps, and opening the notification center, along with tips for customizing and practicing these gestures.

Downloading Respondus 

• How do I download Respondus LockDown Browser, if I want to view how it works?
  

• How does an instructor prepare a test for use with Respondus LockDown Browser? 

  • Click here to learn how to prepare an exam, register for Webinars, and helpful video overviews.

  • Click here if you want students to access external URL's in a LockDown Browser quiz/exam.
• Do my students need a password to access a quiz that uses Pearson?
  • No.

Proctored Test with Accessibility Services

• Need to schedule a proctored test for a students who is registered with the Office of Accessibility Services? Use one of the links below for the student's preferred campus to complete the request.
  • Clearwater - https://web.spcollege.edu/survey/36316
  • Downtown/Midtown - https://web.spcollege.edu/survey/36315
  • Gibbs - https://web.spcollege.edu/survey/36320
  • HEC - https://web.spcollege.edu/survey/36317
  • Seminole- https://web.spcollege.edu/survey/36319
  • Tarpon - https://web.spcollege.edu/survey/36321

What is the best way to title quizzes for LockDown Browser?

• • Always avoid using words like Respondus LockDown Browser, or webcam in quiz titles. 
  • The title amendment in the LTI tool will change the title and a hyphen after it with the words - Requires Respondus LockDown Browser + Webcam. 
  • If you see the error in the picture below, it is likely due to the titles you used to name your quizzes/exams. And, if you click the Fix It button, it won't automatically fix the error. You will need to rename your quiz/exam.
    
    
    

Quiz Results

• How do I view the results of my quizzes after students' test using Respondus Monitor? Respondus Monitor Results Review

• What if I get the "Frowny Face" error when opening the LockDown Browser Dashboard tool?

• The "Frowny Face" error can occur if you have a browser extension interfering with the LockDown Browser Dashboard Too. Click here to read more.

Cost

• How much does it cost students to use Respondus LockDown Browser? It's FREE if used with a Canvas Quiz, or MyLab, or ALEKS. 

Creating Practice Quizzes

• Should I create a Practice Quiz for students to experience using Respondus LockDown Browser before taking an assessment? Yes!! We HIGHLY RECOMMEND IT.

Show your Work Feature

• Click this article to learn how using the "Show Your Work" feature in Respondus Monitor works. 

Privacy and Security

• What about privacy and security?

• What if my course(s) use a 3rd Party Platform like McGraw Hill ALEKS or Pearson MyLab?

  • If you are using Pearson, click here to learn how to set your Quizzes up.

Handheld Device Flag for Respondus Monitor

Respondus Monitor now alerts instructors when a device is detected in a student’s hand during an online exam.

Flagging of handheld devices occurs automatically in Respondus Monitor. But in situations where an instructor wants to exclude this flag from proctoring results (such as math exams where calculators are permitted), it is easily adjusted after the assessment. Simply select the “Sensitivity” dropdown, uncheck Handheld devices, and then Apply. The Handheld Device flags are then removed from proctoring results and the Review Priority scores are updated for the class.

Handheld device detection works with both frontal and side-positioned webcams. The system is trained to identify a device even when only a small part is visible in the video.

Need help?

• What if my course(s) uses a 3rd Party Platform other than McGraw Hill ALEKS or Pearson MyLab? 
  

  • Reach out to the 3rd Party Platform directly or contact MyCourses4Faculty@spcollege.edu
    
    

• What if I run into a road block when working inside my course on Respondus LockDown Browser and/or Respondus Monitor?
  
  

• How do I schedule a one on one consultation with a member of the SPC Help Desk? 
  
  

• What if I want to speak to someone from Respondus regarding training?
  As an instructor, open the LockDown Browser Dashboard in your course and find the links to contact a trainer. (Open the Guides + Support tab > Connect with a Respondus Trainer)
  
  

• What if I want to speak to someone from Respondus regarding technical support?
  
  

• What other resources are available about Respondus LockDown Browser & Respondus Monitor?

NOTE: The questions featured on this page will undergo periodic updates based on the analysis of site usage data.

Have Questions? Contact the Academic Technology Support Team

ATST@spcollege.edu 

 Phone at 727-341-3500 

(Hours: Monday - Friday 8:30 a.m. - 4:30 p.m. EST).

After-hours or weekend assistance? Contact the Technical Support Center at 727-791-2795 or onlinehelp@spcollege.edu

Want to Schedule a One-on-One or Group Session on Canvas or other instructional technology issues or opportunities?

Schedule 1:1 Support Help with a Member of the Academic Technology Support Team