Frequently Asked Questions About Respondus LockDown Browser/ Respondus Proctored Monitor Frequently Asked Questions About Respondus LockDown Browser/ Respondus Proctored Monitor

Frequently Asked Questions About Respondus LockDown Browser/ Respondus Proctored Monitor






Click on the links below for answers to commonly asked questions

Need a Respondus LockDown Browser Monitor Quiz Downloaded? CLICK HERE


Devices and Browsers

 What devices/browsers can students use to take assessments?

    • Students cannot use a Chromebook or iPad if their quiz is through Pearson - MyMathLab.

    • Students will have to use a computer with Windows or macOS.
    • Students can use a Chromebook or iPad if their quiz/exam is through ALEKS

Chromebook extensions

    • Chromebook offers an extension for Chrome. In addition to the extension, you will also need to enable pop-up windows for MyCourses. Chromebooks by default have a security setting that prevents downloading other browsers.

Note:  If your students have a Chromebook managed by a high-school or third party, they may not be able to install the extension or change your pop-up settings



Downloading Respondus 

Proctored Test with Accessibility Services


What is the best way to title quizzes for LockDown Browser?

    • Always avoid using words like Respondus LockDown Browser, or webcam in quiz titles. 
    • The title amendment in the LTI tool will change the title and a hyphen after it with the words - Requires Respondus LockDown Browser + Webcam. 
    • If you see the error in the picture below, it is likely due to the titles you used to name your quizzes/exams. And, if you click the Fix It button, it won't automatically fix the error. You will need to rename your quiz/exam.
      Copy of 2024-02-05_09-16-53.png

Quiz Results

  • How do I view the results of my quizzes after students' test using Respondus Monitor?


  • What if I get the "Frowny Face" error when opening the LockDown Browser Dashboard tool?

  • The "Frowny Face" error can occur if you have a browser extension interfering with the LockDown Browser Dashboard Too. Click here to read more.


  • How much does it cost students to use Respondus LockDown Browser? It's FREE if used with a MyCourses/D2L/Brightspace Quiz, or MyLab, or ALEKS. 

Creating Practice Quizzes


Show your Work Feature

Privacy and Security


Need help?


NOTE: The questions featured on this page will undergo periodic updates based on the analysis of site usage data.





Have Questions? Contact the Academic Technology Support Team 

 Phone at 727-341-3500 

(Hours: Monday - Friday 8:30 a.m. - 4:30 p.m. EST).

After-hours or weekend assistance? Contact the Technical Support Center at 727-791-2795 or

Want to Schedule a One-on-One or Group Session on Canvas or other instructional technology issues or opportunities? 

Schedule 1:1 Support Help with a Member of the MyCourses4Faculty Team


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