Frequently Asked Questions About Respondus LockDown Browser/ Respondus Proctored Monitor

Click on the links below for answers to commonly asked questions

• What is Respondus LockDown Browser and/or Respondus Monitor?
  
  

• How do I get started with Respondus Lockdown Browser/Respondus Monitor?
  
  

• If I need help, how do I contact Respondus?
  
  • They do not have a number to call. You will need to put in a technical ticket with them.
  • Click here to enter one
    
    

• Getting my Students Started with Respondus

  How can I get my students started with Respondus? These PDF's go over the basic information and tools the students will need to start a proctored test. 
  

  • Student Quick Start Guide

  • Video Guide
    
    

• Settings in Respondus Monitor LockDown Browser Link
  
  

Need a Respondus LockDown Browser Monitor Quiz Downloaded? CLICK HERE

Devices and Browsers

 What devices/browsers can students use to take assessments?

• • Students cannot use a Chromebook or iPad if their quiz is through Pearson - MyMathLab.

  • Students will have to use a computer with Windows or macOS.

  • Students can use a Chromebook or iPad if their quiz/exam is through ALEKS

    • Click here for instructions on how
      
      

Chromebook extensions

• • Chromebook offers an extension for Chrome. In addition to the extension, you will also need to enable pop-up windows for MyCourses. Chromebooks by default have a security setting that prevents downloading other browsers.

    • Read More Here
    • Watch to Enable Pop Ups

Note:  If your students have a Chromebook managed by a high-school or third party, they may not be able to install the extension or change your pop-up settings

IPad

• If I want my students to be able to use an iPad, to take their quizzes and they are having issues what do I do?

  • Make sure you have your course set up with that option for students (see bottom of this guide).  

  • Send this reference guide to your students

Downloading Respondus 

• How do I download Respondus LockDown Browser, if I want to view how it works?
  

• How does an instructor prepare a test for use with Respondus LockDown Browser? 

  • Click here to learn how to prepare an exam, register for Webinars, and helpful video overviews.

  • Click here if you want students to access external URL's in a LockDown Browser quiz/exam.
• Do my students need a password to access a quiz that uses Pearson?
  • No.

Proctored Test with Accessibility Services

• Need to schedule a proctored test for a students who is registered with the Office of Accessibility Services? Use one of the links below for the student's preferred campus to complete the request.
  • Clearwater - https://web.spcollege.edu/survey/36316
  • Downtown/Midtown - https://web.spcollege.edu/survey/36315
  • Gibbs - https://web.spcollege.edu/survey/36320
  • HEC - https://web.spcollege.edu/survey/36317
  • Seminole- https://web.spcollege.edu/survey/36319
  • Tarpon - https://web.spcollege.edu/survey/36321

What is the best way to title quizzes for LockDown Browser?

• • Always avoid using words like Respondus LockDown Browser, or webcam in quiz titles. 
  • The title amendment in the LTI tool will change the title and a hyphen after it with the words - Requires Respondus LockDown Browser + Webcam. 
  • If you see the error in the picture below, it is likely due to the titles you used to name your quizzes/exams. And, if you click the Fix It button, it won't automatically fix the error. You will need to rename your quiz/exam.
    
    
    

Quiz Results

• How do I view the results of my quizzes after students' test using Respondus Monitor?

  • Click here.

• What if I get the "Frowny Face" error when opening the LockDown Browser Dashboard tool?

• The "Frowny Face" error can occur if you have a browser extension interfering with the LockDown Browser Dashboard Too. Click here to read more.

Cost

• How much does it cost students to use Respondus LockDown Browser? It's FREE if used with a MyCourses/D2L/Brightspace Quiz, or MyLab, or ALEKS. 

Creating Practice Quizzes

• Should I create a Practice Quiz for students to experience using Respondus LockDown Browser before taking an assessment? Yes!! We HIGHLY RECOMMEND IT. CLICK HERE to get started.

Show your Work Feature

• Click this article to learn how using the "Show Your Work" feature in Respondus Monitor works. 

Privacy and Security

• What about privacy and security?

• What if my course(s) use a 3rd Party Platform like McGraw Hill ALEKS or Pearson MyLab?

  • If you are using Pearson, click here to learn how to set your Quizzes up.

Need help?

• What if my course(s) uses a 3rd Party Platform other than McGraw Hill ALEKS or Pearson MyLab? 
  

  • Reach out to the 3rd Party Platform directly or contact MyCourses4Faculty@spcollege.edu
    
    

• What if I run into a road block when working inside my course on Respondus LockDown Browser and/or Respondus Monitor?
  
  

• How do I schedule a one on one consultation with a member of the SPC Help Desk? 
  
  

• What if I want to speak to someone from Respondus regarding training?
  As an instructor, open the LockDown Browser Dashboard in your course and find the links to contact a trainer. (Open the Guides + Support tab > Connect with a Respondus Trainer)
  
  

• What if I want to speak to someone from Respondus regarding technical support?
  
  

• What other resources are available about Respondus LockDown Browser & Respondus Monitor?

NOTE: The questions featured on this page will undergo periodic updates based on the analysis of site usage data.

Have Questions? Contact the Academic Technology Support Team

MyCourses4Faculty@spcollege.edu 

 Phone at 727-341-3500 

(Hours: Monday - Friday 8:30 a.m. - 4:30 p.m. EST).

After-hours or weekend assistance? Contact the Technical Support Center at 727-791-2795 or onlinehelp@spcollege.edu

Want to Schedule a One-on-One or Group Session on Canvas or other instructional technology issues or opportunities? 

Schedule 1:1 Support Help with a Member of the MyCourses4Faculty Team