Titan Hub Community Settings: Features and Appearance

Introduction

The features and appearance area is where you choose which features you want to use for your Community, enable them, and organize them using the Dashboard. Consider what the goals are for your Community, what information you will be communicating to your Community members, and what aspects of Features and Appearance you want to use to make this happen. 

Contents

How to access the Features and Appearance area

Dashboard 

Announcements 

Events 

FAQs 

Resources 

Pages

Tools 

Forms 

Chats 

Discussion

Default Tab

Custom Call to Action Button

How to access the Features and Appearance area:

1. Inside your Community, select the gear in the top right corner to access Community Settings.
    
2. Inside Community settings, select Features and Appearance tab.
   

Dashboard

We’re excited to share that a new Titan Hub Dashboard is now available in Communities!

A new dashboard is now available for Communities, making it easier to put important information in front of Community members. Community admins can now include a dashboard-like landing page in their Community's settings, so Community members can always stay abreast of important Community information, Pages, upcoming Events, and the Community’s ongoing discussion.

Admins can now:

• Choose which content panels to display (discussion, Events, Pages, Community info) and arrange them in the order that best fits the Community.
• Bring important content like upcoming Events and active discussions front and center to boost Community engagement.
• The dashboard allows Community admins to organize information from the Community’s Pages and other key areas in one convenient location.

To enable the Dashboard feature: 

Community> Community Settings > Features & Appearance > Dashboard (toggle on)

Note: If you enable the Dashboard, please scroll down to the Default Tab and select Dashboard. This ensures that when people first access your Community, the Dashboard is the first tab that they see. 

Below you'll find an example of one Community's Dashboard settings. The Dashboard is turned on and visible (1), the widgets are selected and visible in the Dashboard tab of the Community (2), Events are enabled (3), Resources are enabled (4), and Pages are enabled (5). 

Announcements

Community administrators can now enable and post announcements inside their Communities. 

To enable the Announcements feature: 

Community> CommunitySettings > Features & Appearance > Announcements (toggle on)

To Post an Announcement: 

1. Select the + button and select Announcement from the dropdown menu.
2. Select Alert Type.
   • Notice: Provides announcements across the platform

   • Alert: Provides urgent information across the platform

     Note: THIS ALERT FEATURE SHOULD ONLY BE USED FOR EXTREMEMLY CRITICAL ANNOUNCEMENTS.

3. Input a Title and an Announcement message.
4. Send To: Select one of the send to options.
5. Delivery Channels: Select the appropriate delivery channels. 
   • Notification Bell: Community members will see the announcement in the Notifications area of their Titan Hub Dashboard. 
     
   • Push Notification: Notification will trigger a push notification on a User's cellular device if they have the mobile app downloaded and are logged in. 
     Note: Push notifications are dependent on the user's personal device settings.
   • Activity Feed: Community members will see the announcement in the Activity Feed widget on the Titan Hub.
   • Email: Rarely used, will push a notification to SPC student email.
   • SMS: SMS should be used EXTREMELY judiciously, as we pay Twilio on a per message basis.
6. Additional Options:
   • Require user acknowledgment: Please DO NOT use the “Require user acknowledgment” feature as this feature overrides the “All SPC” Announcements and creates a pop-up when students sign into Titan Hub.
   • Allow users to dismiss: You are encouraged to allow users this option, as they can then remove your announcement from their individual homepage once they have read it.
   • Optional: Add images, attachments, schedule the announcement, and set its expiration date.

Events

If you're creating your own events for your Community, then toggle the Events tab on and get started. Keep in mind, if the event is hosted by another Community or organization (for instance, the Seminole Campus Community), do not create a duplicate event. Simply copy/paste the URL for the original event into a Discussion post in your Community. 

To enable the Events feature: 

Community> Community Settings > Features & Appearance > Events (toggle on)

How to Create an Event 

1. From the Community page, click the + in the banner (1) and select Event (2). 
   
   
    
2. You will be taken to the event creation page, where you can add a banner, and fill in the name, and times of the event.
   
   
    
3. Add all important event details.
   
   
   
   Note: For virtual events, you can select to add a Microsoft Teams or Zoom meeting.
   
   
4. Add any event management options you would like (optional).
   
    
5. Click Create Event! 

FAQs

Titan Hub Communities can have their own dedicated FAQs. 

• FAQs are accessible from the Community's main tab alongside other tab options like Discussion and Resources.

• Community admins can add and edit FAQs and FAQ categories directly from the "Add a New FAQ" page.

• FAQs can be made visible to all Community members or they can be restricted Community admins only.

To enable the FAQs feature: 

Community> Community Settings > Features & Appearance > FAQs (toggle on)

Resources (Attachments or Links)

To enable the Resources feature: 

Community> Community Settings > Features & Appearance > Resources (toggle on)

To add a Resource: 

Click Resources under the Community banner to manage files and/or links for your Community. As the admin, you can add/upload/rearrange/delete resources at any time. You can also arrange resources into folders, and pin certain resources and folders to the top of the Resources page. 

Pages

Pages in Titan Hub Communities let you build custom landing spaces within a Community for sharing content such as text, links, files, images, or embedded widgets. These Pages act like mini-webpages that live under the Community umbrella, enabling admins to surface important info, resources, or media specific to that community. Some Communities use the Resources tab to share content, and don't enable pages. But some Communities have a large amount of content, and choose to organize them in pages instead. To explore the Pages feature, toggle it on inside the Features and Appearance tab of Community Settings. 

Admins can enable, add, edit, or delete these Community Pages, and also configure permissions so that only certain roles or users see particular pages.

To enable the Pages feature: 

Community> Community Settings > Features & Appearance > Pages (toggle on)

To add a Page: 

Click the + button and select Page from the dropdown menu. You'll need to add a category for the Page first, and then add the Page to that category. Think of it like folders. First, you make the folder (aka category) and then you put the page inside.

Tools

Communities now have their own dedicated Tools section, giving Community admins the ability to create and manage a dedicated resource hub for their members. Users can add, organize, and share important external links right within a Community, making it easier than ever to connect other Community members to the Tools they need.

1. A dedicated Tools section on the Community's main page now displays all of the shared Tools in one convenient location for Community members.
2. Add important links with a custom name, icon, and a short description so Community members know exactly what each Tool is.
3. Control who sees each Tool, with the option to make it visible to all Community.

To enable the Tools feature: 

Community> Community Settings > Features & Appearance > Tools (toggle on)

To add a Tool: 

Click the + button on the Community banner and select Tool from the dropdown menu. Similar to with Pages, you'll have to build a category first, then put the Page in the category.

Forms

Communities can have dedicated Forms that are separate from Forms in the larger Titan Hub area, but they operate the same. When enabled, Community members can click on the Forms tab in the Community's header, then select Add Form to add a new one (or select the plus () icon found in the Community's header, then Forms). 

• Communities will have their own dedicated Forms, allowing Community admins to create, manage, and distribute forms to their Community members.
  • Build and share Forms utilizing the same Form builder and workflow found in Admin Center, but found natively in every Community!
  • Users will be able to complete Forms assigned to them by Community admins, review the status of submitted Forms, review their submitted Forms’ answers, and re-submit Forms if necessary.

To enable the Forms feature: 

Community> Community Settings > Features & Appearance > Forms (toggle on) 

1. Click the Forms tab inside your Community , click Manage Form Categories, and click Add Form Category to add a category for your form. 
   
2. Click the Manage Forms tab, and then click the + Add Form button. 
   Note: Once you've created your form category, you can add a form by clicking the + on the banner and selecting Form from that dropdown menu as well.
3. Use the Form Builder to build your form and select Save form. 
   For more detailed directions on building a form: Titan Hub (Pathify) Form Tutorial

Chats

Communities can have dedicated Chats to make it easier for Community admins and members to instantly communicate with each other. When enabled, Community members can click on the Chats tab in the Community's header, then select  Create new Chat to add a new one (or select the plus () icon found in the Community's header, then  Chats).

• Every Chat must have an associated name, and the creator can add a description and image for easier identification.
• Chat history is always visible to Community admins, but when making a Chat visible to "Only selected members", the complete chat history can be displayed or hidden to new members that are added to the Chat.
• Once a Chat has been started, select the Chat’s name at the top of the Chat window to change the Chat’s description, mute it, delete it, and manage its members.
• Community Chats can be accessed from their respective Community and the Community Chats tab within the Messages menu. However, once you open a chat, you 0
• For more information on chats/messaging: Titan Hub (Pathify) Messaging

Discussion

These settings control how discussions are moderated within your community.

Post Approval: When enabled, all new discussion posts must be approved by a Community Administrator before they become visible. 

Note: Community Administrators are not notified when posts are awaiting approval, so you'll need to check your community regularly if this setting is enabled.

Remove Reported Posts/Comments Automatically: Automatically removes a post or comment once it reaches the specified report threshold. Recommendation: Leave the Reports threshold set to 3.

Suggest FAQs: When enabled, Titan Hub suggests relevant FAQs to users as they create a new discussion post, helping answer common questions before they're submitted.

Default Tab

Choose which tab displays to members when they first visit the Community. If you have enabled the Dashboard, then your default tab should be the Dashboard. Otherwise, it should be Discussion. 

Custom Call to Action Button

A button that can be added to the Community banner that will link out to another website (i.e. Advisors can put their campus' Waitwell appointment link here, and make the text "Make an Appt with me")