Final Grades Troubleshooting

Are you having issues submitting final grades from Canvas to MySPC? Try these troubleshooting tips! If you've tried all of these tips and still cannot submit final grades, please submit an ATST form!

Contents

Double Check Grade Scheme

Empty Cache/Hard Reload

Clear Browsing Data

Gradebook Integrity Check

Double Check Grade Scheme

Make sure you have chosen a grading scheme! 

1. Go to settings inside your course navigation.
2. In the Course Details tab, scroll down and check the box next to Enable a Course Grading Scheme (1), select the down arrow (2) and choose a grading scheme from the dropdown menu (3). 
   
3. Select Update Course Details to save your grading scheme.
   

Empty Cache/Hard Reload

1. Right click anywhere on the screen and select "Inspect" from the menu.
   You don't have to do anything with the Inspect panel that opens up. Just leave it there.
2. Go to the refresh button in your browser, but instead of just pressing it, press it and hold it down for several seconds (1), until a small menu pops up. Select "Empty Cache and Hard Reload" from that menu (2).
   

Delete Browsing Data

1. In Google Chrome, select the three dots in the top right corner to access the browser settings.
2. Select Delete browsing data from the dropdown menu.
3. Select 24 hours.
4. Select Delete data.

Note: These steps are for Google Chrome, but you can delete 24 hours of browsing data in any browser. 

Then, close Chrome, reopen Chrome, and try again.

Gradebook Integrity Check

If you're unable to move from step 1 to step 2 of the Final Grades Submission process, you may have some grades outstanding. You cannot submit final grades with any blank cells in your gradebook. All published assignments must have a grade entered, a 0 entered, or be marked excused. Please refer to the Gradebook Integrity Check tool to catch all outstanding grades. 

Have Questions? Contact the Academic Technology Support Team 
 
atst@spcollege.edu

 Phone at 727-341-3500

(Hours: Monday - Friday 8:30 a.m. - 4:30 p.m. EST).
After-hours or weekend assistance? Contact the Technical Support Center

Phone at 727-791-2795 or onlinehelp@spcollege.edu

Want to Schedule a One-on-One or Group Session on Canvas or other instructional technology issues or opportunities?

Schedule 1:1 Support Help with a Member of the Academic Technology Support Team