Final Grades Troubleshooting

Are you having issues submitting final grades from Canvas to MySPC? Try these troubleshooting tips! If you've tried all of these tips and still cannot submit final grades, please submit an ATST form!

Contents

Double Check Grade Scheme

Clear Browsing Data

Gradebook Integrity Check

Delete Test Student

Compare Canvas Roster and Grade Roster/Official Grades in PeopleSoft

Double Check Grade Scheme

Make sure you have chosen a grading scheme! 

1. Go to settings inside your course navigation.
2. In the Course Details tab, scroll down and check the box next to Enable a Course Grading Scheme (1), select the down arrow (2) and choose a grading scheme from the dropdown menu (3). 
   
3. Select Update Course Details to save your grading scheme.
   

Delete Browsing Data

1. In Google Chrome, select the three dots in the top right corner to access the browser settings.
2. Select Delete browsing data from the dropdown menu.
3. Select 24 hours.
4. Select Delete data.

Note: These steps are for Google Chrome, but you can delete 24 hours of browsing data in any browser. 

Then, close Chrome, reopen Chrome, and try again.

Gradebook Integrity Check

If you're unable to move from step 1 to step 2 of the Final Grades Submission process, you may have some grades outstanding. You cannot submit final grades with any blank cells in your gradebook. All published assignments must have a grade entered, a 0 entered, or be marked excused. Please refer to the Gradebook Integrity Check tool to catch all outstanding grades. 

Delete Test Student

If you're unable to submit final grades and the other troubleshooting steps have not fixed it, you can try removing the test student. 

1. In your Canvas course, select Grades. 
2. Scroll down to the bottom of the gradebook and click on the hyperlinked Test Student. 
   
3. In the Grades menu tray that pops up on the right side of the screen, click Test Student (hyperlinked). 
   
4. Delete the test student from both the Incomplete section and the regular section of your course. 
   
   Click OK to confirm. 
   

Compare Canvas Roster and Grade Roster/Official Grades in PeopleSoft

If you see a message like this:

Compare your Canvas roster to your PeopleSoft roster in MySPC > Faculty Center. If a student withdrew from your course at any point during the term, they will still appear on your PeopleSoft roster, but they already have an official grade of W or WF. Since Canvas doesn't post grades for withdrawn students, it may report a partial grades submission even though everything is correct.

In the example above, one student withdrew and received a W, so Canvas posted grades for the remaining 18 students. Canvas didn't submit a grade for the withdrawn student because their withdrawal grade was already recorded in PeopleSoft. No further action is needed.

To confirm, open the Grade Roster in MySPC/Faculty Center and make sure every student has an official grade recorded, including:

• A-F for students who completed the course
• W or WF for withdrawn students
• X for auditing students

If every student has an official grade listed, you're all set.

If you find any students with a blank Official Grade in PeopleSoft, please reach out to ATST for help as soon as possible so we can help troubleshoot the issue.

Have Questions? Contact the Academic Technology Support Team 
 
atst@spcollege.edu

 Phone at 727-341-3500

(Hours: Monday - Friday 8:30 a.m. - 4:30 p.m. EST).
After-hours or weekend assistance? Contact the Technical Support Center

Phone at 727-791-2795 or onlinehelp@spcollege.edu

Want to Schedule a One-on-One or Group Session on Canvas or other instructional technology issues or opportunities?

Schedule 1:1 Support Help with a Member of the Academic Technology Support Team