How to Get Help in Canvas

Getting help with Canvas and other academic technology tools is easier than ever. You can now access Canvas guides, SPC-specific documentation, and other support resources directly from the Help button in Canvas.

Contents

• Canvas Help Menu
• Faculty Support Community in Titan Hub
• Academic Technology Support Ticket (ATST)

Canvas Help Menu

1. Click the Help button in the global navigation menu (1) in Canvas. The Help menu is the primary location for self-service Canvas support and is a great first stop when you have a question or need instructions.
2. SPC Support Guides: (2) Step-by-step tech support guides created specifically for St. Petersburg College. Because SPC customizes some Canvas features and integrates additional academic technology tools, our guides provide institution-specific instructions that may differ from the standard Canvas documentation.
3. Contact the Academic Technology Support Team: (3) Fill out a form to get the fastest help from our team on all things Canvas and academic technology!
4. Search the Canvas Guides: (4) Official documentation from Instructure for standard Canvas features and functionality.

5. Student Technical Support: (5) Share this link with your students to direct them to the student tech support team and resources. 

   Note: If you're a student in any course (including a faculty/staff training), you'll see the Ask Your Instructor a Question option at the bottom of your help menu (6). 

Faculty Support Community in Titan Hub

The Faculty Support community in SPC's Titan Hub (1) serves as a central hub for academic technology support and resources. Make sure to press the star in the top left corner of the banner (2) to save it to your Titan Hub shortcuts!

Pages: Check pages (3) for help with specific content area or academic technology tool (such as Grading in Canvas, Student Incompletes, Dropout Detective, Zoom, or Panopto). Each page organizes related guides, articles, and resources in one place, making it easy to find the information you need without searching through multiple locations.

Events: Upcoming events are listed at the top of the group (4). Check weekly! RSVP to save events to your Outlook calendar.

Discussion: Check the Discussion (3) to see live updates from the ATST and IDEAS teams. 

Academic Technology Support Ticket (ATST)

If you can't find the answer in the available resources, submit an Academic Technology Support Ticket (ATST). The Instructional Technology team is available to help troubleshoot issues, answer questions, and provide support for Canvas and other academic technology tools.

Have Questions? Contact the Academic Technology Support Team 
  
atst@spcollege.edu

 Phone at 727-341-3500

(Hours: Monday - Friday 8:30 a.m. - 4:30 p.m. EST).
After-hours or weekend assistance? Contact the Technical Support Center

Phone at 727-791-2795 or onlinehelp@spcollege.edu

Want to Schedule a One-on-One or Group Session on Canvas or other instructional technology issues or opportunities?

Schedule 1:1 Support Help with a Member of the Academic Technology Support Team