Canvas Studio FAQ

I removed a video from a course, or archived it. Can I get it back?

It depends which action you used. Remove from Course keeps the video in your My Library, just unembedded — go re-embed it. Archiving moves it to your Archive folder, where you can Restore it. Only Delete Permanently (from the Archive folder) is unrecoverable.

My automatic captions are really inaccurate. Is something wrong?

Not necessarily — automatic captions struggle most with names, technical terms, background noise, and multiple speakers. A quick review and correction pass is expected, not a sign of a problem.

Can students see other students' Studio videos?

Only if you've set up sharing or embedding in a way that allows it. By default, a student's Studio submission is visible to you as the instructor, not to their classmates, unless you've specifically configured a discussion or shared Collection to allow that.

A video quiz I made isn't showing a grade in the Gradebook. What did I do wrong?

Most likely, the quiz was embedded directly on a Page rather than set up as an assignment with External Tool submission — only the assignment method posts to the Gradebook automatically.

Is there a limit to how much I can store in Studio?

There's no overall storage cap — the only real limit is 10GB per individual file upload.

Allow Access

To give access to your computer's microphone and camera, click either the Allow while visiting this site or Allow this time buttons.

How do I record a webcam video in Studio using a Chrome or Edge browser?

Have Questions? Contact the Academic Technology Support Team 
  
atst@spcollege.edu

 Phone at 727-341-3500

Other Ways to get Help With Canvas!

(Hours: Monday - Friday 8:30 a.m. - 4:30 p.m. EST).
After-hours or weekend assistance? Contact the Technical Support Center

Phone at 727-791-2795 or onlinehelp@spcollege.edu

Want to Schedule a One-on-One or Group Session on Canvas or other instructional technology issues or opportunities?

Schedule 1:1 Support Help with a Member of the Academic Technology Support Team