Zendesk- Creating Content Blocks for Articles

A content block is a reusable section of content within a knowledge base, ensuring consistency by allowing standardized elements such as contact information or call-to-action buttons. They save time and effort by facilitating easy updates across multiple pages simultaneously, providing flexibility for different content types, and streamlining maintenance through centralized content management.

VIDEO: How to Create a Content Block (Linked here)

Step-by-Step

1. Log in to Zendesk
   
   

2. Located in the top right corner of your browser select Guide Admin.
   
   
   
   

3. Locate and click Add from the top left navigation menu.
   
   

4. Then click Content Block.
   
   
   
   
   

5. Customize the Content Block. Give Content Block a Title and fill out the textbox with your department's information. 
   
   

   
   
   Note: Please include your department's phone number and email address.
   
   
   

6. Click Create
   
   
   

   
   
   
   

How to Insert a Content block into your guides

This set of steps will guide you through applying a Content Block to your department guides. This will ensure uniformity and ease of management across all SPC Articles.

Step-by-Step

1. Click Add, then select Article
   
   
   
   
   
2. Fill out your Title
   
   
   
   
3. Fill out a short Description and create your Step-by-Step Guide
   
   
   
   
4. Click the Insert Content Block Icon
   
   
   
   
   
5. Select your department's Custom Content Block. Once selected click Insert
    
   
   
   

Congrats you have inserted your Content Block!

Have Questions? Contact the Academic Technology Support Team

MyCourses4Faculty@spcollege.edu 

 Phone at 727-341-3500 

(Hours: Monday - Friday 8:30 a.m. - 4:30 p.m. EST).

After-hours or weekend assistance? Contact the Technical Support Center at 727-791-2795 or onlinehelp@spcollege.edu

Want to Schedule a One-on-One or Group Session on Canvas or other instructional technology issues or opportunities? 

Schedule 1:1 Support Help with a Member of the MyCourses4Faculty Team