As a faculty member or adjunct at SPC, you are invited to reach out to the Instructional Technology Support team. We are a group of technicians who can take calls and respond to emails from any and all instructors. The phone line is open from 8:30 AM to 4:30 PM, Monday - Friday, except for college holidays. You can also email us 24/7.
Click Here to Schedule a one-on-one with one of our team members.
Contact Information:
Contact the Faculty-MyCourses Support Team by email at MyCourses4Faculty@spcollege.edu
or by phone at 727-341-3500 (Hours: Mon.- Fri. 8:30 a.m. - 4:30 p.m. EST).
NEW - All Faculty can look up the support number on Microsoft Teams to call us and share their screen. Here is a guide on how you can reach MyCourses Support On Teams
For after-hours or weekend assistance, contact the SPC Helpdesk at 727-791-2795 or onlinehelp@spcollege.edu
Examples of Support Inquiries
Here are some examples of scenarios or issues we can address:
- Course Content assistance - we can either copy content into your course shells for you, provide instructions for you to copy your own content, or direct you to your Academic Department
- Merging two online sections into one shell
- Troubleshooting bugs, glitches, or other system misbehavior. We can report incidents to the D2L helpdesk for further assistance
- Provide step-by-step instructional guides to complete technical tasks
- Correspondence and Completion through the new instructor Faculty Certification for MyCourses
- Help set up Zoom meetings within your MyCourses course
- Assistance troubleshooting gradebook issues and connecting learning activities like quizzes, discussions, and/or Dropboxes (written assignments)
- Submitting final grades to SPC at the end of the term
- Simple Syllabus Questions/Help
- Respondus LockDown Browser Help
- Enrollment and withdrawal issues
- Any question related to the technical management of your courses
Have Questions? Contact the Academic Technology Support Team
ATST@spcollege.edu
Phone at 727-341-3500
(Hours: Monday - Friday 8:30 a.m. - 4:30 p.m. EST).
After-hours or weekend assistance? Contact the Technical Support Center at 727-791-2795 or onlinehelp@spcollege.edu
Want to Schedule a One-on-One or Group Session on Canvas or other instructional technology issues or opportunities?
Schedule 1:1 Support Help with a Member of the MyCourses4Faculty Team
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Articles in this section
- Quick Start Guide
- MyCourses Support Team Info
- Issuing a Student an Incomplete Final Grade: Complete Faculty Instructions
- Faculty Support Website - Formally OLS/CETL
- Call MyCourses Support Team on Microsoft TEAMS
- Standard Course Development and Use
- MyCourses and MySPC Integration Info
- Faculty180
- Center of Excellence for Teaching and Learning
- Student Survey of Instruction
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