Titan Hub Group Administrator Settings

Edit Group Info

How to access the Group Info area:

1. Inside your group, select the gear in the top right corner to access Group Settings.
    
2. Inside group settings, select Group Info.
    

How to Change the Cover Image: 

If you'd like to update the cover image for your group, you are welcome to do so. If you do not, then a stock SPC banner will display. The recommended minimum file size for a Cover Image is 2048x800 to support high retina screens. Smaller images may not produce a clear image.

1.  Click on the settings gear at the top right of the group page.
2. Click Change Cover Image.
   
3.  Find the photo in your computer files and select it to be uploaded.
4. Click ok.

How to Change the Group Image: 

Please upload an image for the group profile photo. Select Update Image to upload your group's profile image. 

Other Group Info Settings:

Group Name: Please do not update your group name. If you'd like to change your group name, please email the Titan Hub team to discuss. 

Group Description: Enter information about the group under the description area. You can include any links you may want to provide and there are a few editing tools, like bolding and listed items. This area is required.

Group Privacy: If you'd like your group to be searchable and joinable by anyone, select Public. Private means non-members cannot find or join your group, and the only way to add members is via a group admin or automatic process. 

Group URL: You can set a unique group URL if you'd like to do so. Please note that if you work with the Titan Hub team to change your group name, you'll have to also change your unique group URL. 

This URL is a great way to share a direct link to your group with group members. Many career and academic advisors, for instance, have the group URL in their email signatures. Please note that if your group is private, and a non-group member clicks the URL, they will not be able to access the group due to the private setting.

Contact Info: Share your email, website, phone, and location here.

Labels: Feel free to add labels that describe the content and goals of your group. This setting is primarily for public groups, though any group can utilize it. 

Add Group Members

Features and Appearance

The features and appearance area is where you choose which features you want to use for your group, enable them, and organize them using the Dashboard. Consider what the goals are for your group, what information you will be communicating to your group members, and what aspects of Features and Appearance you want to use to make this happen. 

For instance, an advisor may not use events, because advisors typically don't host events. They typically share links to campus-based and external events. However, if you're the admin for a club, and you host your own events just for your club, then you might toggle the Events option on and use it. 

How to access the Features and Appearance area:

1. Inside your group, select the gear in the top right corner to access Group Settings.
    
2. Inside group settings, select Features and Appearance tab.
    

Dashboard

We’re excited to share that a new Titan Hub Dashboard is now available in Groups!

A new dashboard is now available for Groups, making it easier to put important information in front of Group members. Group admins can now include a dashboard-like landing page in their Group’s settings, so Group members can always stay abreast of important Group information, Pages, upcoming Events, and the Group’s ongoing discussion.

Admins can now:

• Choose which content panels to display (discussion, Events, Pages, Group info) and arrange them in the order that best fits the Group.
• Bring important content like upcoming Events and active discussions front and center to boost Group engagement.
• The dashboard allows Group admins to organize information from the Group’s Pages and other key areas in one convenient location.

To enable the Dashboard feature: 

Group > Group Settings > Features & Appearance > Dashboard (toggle on)

Note: If you enable the Dashboard, please scroll down to the Default Tab and select Dashboard. This ensures that when people first access your group, the Dashboard is the first tab that they see. 

Below you'll find an example of one group's Dashboard settings. The Dashboard is turned on and visible (1), the widgets are selected and visible in the Dashboard tab of the group (2), Events are enabled (3), Resources are enabled (4), and Pages are enabled (5). 

Announcements

Group administrators can now enable and post announcements inside their groups. 

To enable the Announcements feature: 

Group > Group Settings > Features & Appearance > Announcements (toggle on)

To Post an Announcement: 

1. Select the + button and select Announcement from the dropdown menu.
2. Select Alert Type.
   • Notice: Provides announcements across the platform

   • Alert: Provides urgent information across the platform

     Note: THIS ALERT FEATURE SHOULD ONLY BE USED FOR EXTREMEMLY CRITICAL ANNOUNCEMENTS.

3. Input a Title and an Announcement message.
4. Send To: Select one of the send to options.
5. Delivery Channels: Select the appropriate delivery channels. 
   • Notification Bell: Group members will see the announcement in the Notifications area of their Titan Hub Dashboard. 
     
   • Push Notification: Notification will trigger a push notification on a User's cellular device if they have the mobile app downloaded and are logged in. 
     Note: Push notifications are dependent on the user's personal device settings.
   • Activity Feed: Group members will see the announcement in the Activity Feed widget on the Titan Hub.
   • Email: Rarely used, will push a notification to SPC student email.
   • SMS: SMS should be used EXTREMELY judiciously, as we pay Twilio on a per message basis.
6. Additional Options:
   • Require user acknowledgment: Please DO NOT use the “Require user acknowledgment” feature as this feature overrides the “All SPC” Announcements and creates a pop-up when students sign into Titan Hub.
   • Allow users to dismiss: You are encouraged to allow users this option, as they can then remove your announcement from their individual homepage once they have read it.
   • Optional: Add images, attachments, schedule the announcement, and set its expiration date.

Events

If you're creating your own events for your group, then toggle the Events tab on and get started. Keep in mind, if the event is hosted by another group or organization (for instance, the Seminole Campus group), do not create a duplicate event. Simply copy/paste the URL for the original event into a Discussion post in your group. 

To enable the Events feature: 

Group > Group Settings > Features & Appearance > Events (toggle on)

How to Create an Event 

1. From the group page, click Create Event next to the settings gear.
   
   
    
2. You will be taken to the event creation page, where you can add a banner, and fill in the name, and times of the event.
   
   
    
3. Add all important event details.
   
   
   
   Note: For virtual events, you can select to add a Microsoft Teams or Zoom meeting.
   
   
4. Add any event management options you would like (optional).
   
    
5. Click Create Event! 

FAQs

Titan Hub groups can have their own dedicated FAQs. 

• FAQs are accessible from the Group's main tab alongside other tab options like Discussion and Resources.

• Group admins can add and edit FAQs and FAQ categories directly from the "Add a New FAQ" page.

• FAQs can be made visible to all Group members or they can be restricted Group admins only.

To enable the FAQs feature: 

Group > Group Settings > Features & Appearance > FAQs (toggle on)

Resources (Attachments or Links)

To enable the Resources feature: 

Group > Group Settings > Features & Appearance > Resources (toggle on)

To add a Resource: 

Click Resources under the group banner to manage files and/or links for your group. As the admin, you can add/upload/rearrange/delete resources at any time. You can also arrange resources into folders, and pin certain resources and folders to the top of the Resources page. 

Pages

Pages in Titan Hub Groups let you build custom landing spaces within a Group for sharing content such as text, links, files, images, or embedded widgets. These Pages act like mini-webpages that live under the group umbrella, enabling admins to surface important info, resources, or media specific to that community. Some groups use the Resources tab to share content, and don't enable pages. But some groups have a large amount of content, and choose to organize them in pages instead. To explore the Pages feature, toggle it on inside the Features and Appearance tab of Group Settings. 

Admins can enable, add, edit, or delete these Group Pages, and also configure permissions so that only certain roles or users see particular pages.

To enable the Pages feature: 

Group > Group Settings > Features & Appearance > Pages (toggle on)

To add a Page: 

Click the + button and select Page from the dropdown menu. You'll need to add a category for the Page first, and then add the Page to that category. Think of it like folders. First, you make the folder (aka category) and then you put the page inside.

Tools

Groups now have their own dedicated Tools section, giving Group admins the ability to create and manage a dedicated resource hub for their members. Users can add, organize, and share important external links right within a Group, making it easier than ever to connect other Group members to the Tools they need.

1. A dedicated Tools section on the Group's main page now displays all of the shared Tools in one convenient location for Group members.
2. Add important links with a custom name, icon, and a short description so Group members know exactly what each Tool is.
3. Control who sees each Tool, with the option to make it visible to all Group.

To enable the Tools feature: 

Group > Group Settings > Features & Appearance > Tools (toggle on)

To add a Tool: 

Click the + button on the group banner and select Tool from the dropdown menu. Similar to with Pages, you'll have to build a category first, then put the Page in the category.

Forms

Groups can have dedicated Forms that are separate from Forms in the larger Titan Hub area, but they operate the same. When enabled, Group members can click on the Forms tab in the Group’s header, then select Add Form to add a new one (or select the plus () icon found in the Group’s header, then Forms). 

• Groups will have their own dedicated Forms, allowing Group admins to create, manage, and distribute forms to their Group members.
  • Build and share Forms utilizing the same Form builder and workflow found in Admin Center, but found natively in every Group!
  • Users will be able to complete Forms assigned to them by Group admins, review the status of submitted Forms, review their submitted Forms’ answers, and re-submit Forms if necessary.

To enable the Forms feature: 

Group > Group Settings > Features & Appearance > Forms (toggle on)

To add a Form: 

1. Click the Forms tab inside your group, click Manage Form Categories, and click Add Form Category to add a category for your form. 
   
2. Click the Manage Forms tab, and then click the + Add Form button. 
   Note: Once you've created your form category, you can add a form by clicking the + on the banner and selecting Form from that dropdown menu as well.
3. Use the Form Builder to build your form and select Save form. 
   For more detailed directions on building a form: Titan Hub (Pathify) Form Tutorial

Chats

Groups can have dedicated Chats to make it easier for Group admins and members to instantly communicate with each other. When enabled, Group members can click on the Chats tab in the Group’s header, then select  Create new Chat to add a new one (or select the plus () icon found in the Group’s header, then  Chats).

• Every Chat must have an associated name, and the creator can add a description and image for easier identification.
• Chat history is always visible to Group admins, but when making a Chat visible to "Only selected members", the complete chat history can be displayed or hidden to new members that are added to the Chat.
• Once a Chat has been started, select the Chat’s name at the top of the Chat window to change the Chat’s description, mute it, delete it, and manage its members.
• Group Chats can be accessed from their respective Group and the  Group Chats tab within the Messages menu. However, once you open a chat, you 0
• For more information on chats/messaging: Titan Hub (Pathify) Messaging

Default Tab

Choose which tab displays to members when they first visit the group. If you have enabled the Dashboard, then your default tab should be the Dashboard. Otherwise, it should be Discussion. 

Custom Call to Action Button

A button that can be added to the group banner that will link out to another website (i.e. Advisors can put their campus' Waitwell appointment link here, and make the text "Make an Appt with me")