Introduction
As you begin using Yuja Panorama to help make your course content WCAG 2.1AA accessible, you may have questions along the way. This guide answers the most common faculty questions about Yuja Panorama—from understanding accessibility scores and fixing flagged content to navigating available tools and reports.
If you're new to Yuja Panorama, we recommend starting with the Yuja Panorama Accessibility Checker guide, which offers an overview of using Panorama in your course.
Use the table of contents below to explore training options, support resources, and FAQs designed to help you feel confident and prepared to improve accessibility in your Canvas courses with Yuja Panorama.
Contents
Frequently Asked Questions about Yuja Panorama
More Resources on Yuja Panorama
Frequently Asked Questions about Yuja Panorama
Q: I remediated my course to 90% and when I copied it over, it's back to the original, lower score. What happened?
A: The issue: In Canvas, cloning a course doesn’t always preserve accessibility metadata like alt text on images. This is a known limitation because cloning is more of a “structural duplication” process. It reliably brings over the course framework, content, and settings, but certain metadata fields (including some accessibility attributes, media embeds, and LTI configurations) can be stripped or reset.
What this means: If you use YuJa Panorama to remediate content in your course, if you clone the course, you may lose the changes you made. So far, we've identified that alt text is an issue, but it could happen with other accessibility metadata.
Recommended Workarounds:
- Import Content: When possible, use “Import Course Content" over cloning a course. This preserves alt text more consistently.
- Verify Accessibility after Import: Always use YuJa Panorama to review and compare course accessibility with the destination/new course.
- Standardize on Templates: For master courses that get cloned frequently, build accessibility checks into your QA cycle so alt text is reapplied before publishing.
- File Naming Conventions: Encourage descriptive file names for images, so that if alt text drops, at least the filename provides context. This is not a perfect solution, but if there's no alt text on an image of an arrow pointing to the Submit Assignment button, submitassignmentbutton.jpg is better than “image123.jpg.
Q: Faculty receives the major error message "This Youtube video is not publicly available and either the video is publicly available, and it's a glitch, or the video is private by design but available to anyone who has the link, ensuring that students in the class can access it.
A: This is a known issue that ATST and Yuja are working to resolve. Panorama should not flag an unlisted video. If, in the short-term, you want to resolve the error and ensure your accessibility score is accurate, you can use the video's regular link, not embed link. Example of using the regular instead of embed link to bypass the "Youtube video not publicly available" error message in Yuja Panorama. You can also use the View as Student button to ensure that students can, in fact, see it. Once you ensure that your students can see the video, please email atst@spcollege.edu to inform us of the issue and let your dean/program director know as well.
Q: How does YuJa Panorama work with Simple Syllabus?
A: Simple Syllabus is a third party integration, so it is not scanned by YuJa Panorama directly. However, it should be set as an accessible document via the Simple Syllabus platform. If you or your students notice any accessibility issues, please reach out to atst@spcollege.edu
Q: My publisher content is mostly accessible, but not 100%. Should I use YuJa Panorama to remediate?
A: Yuja Panorama does not propose fixes, remediate, or provide steps on how to remediate third party publisher content. TST and IDEAS will not move third party publisher content into our LMS to use Yuja to make it accessible to students. The publisher is responsible for providing accessible content.
Q: Why are all of my videos automatically flagged?
A: YuJa Panorama can't assess accessibility in videos, so initially, you need to go in and manually verify that the videos you're using are accessible. Videos need human-edited, accurate, timely captions. You can click Learn More, then Fix Error, and verify that you have set up captions inside your videos. Once you click "Fix Error" and verify, the YuJa error will be changed to fixed and will no longer impact your accessibility percentage.
Q: How does YuJa Panorama work with quizzes in Canvas?
A: Only the directions of New Quizzes are scanned by YuJa. We recommend the following when creating/revising quizzes:
- Use very descriptive ALT tags for pictures inside Quizzes
- Do not create handwritten content for quizzes
- If you need help making quizzes accessible from a design standpoint, reach out to the Office of Accessibility.
Yuja Panorama Trainings
Yuja Panorama Training Presentation from Summer Institute 2025
More Resources on Yuja Panorama
Yuja Panorama Accessibility Checker
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