Introduction
As you begin using Packback in your course, questions may come up about how the platform works, how to support students, or what to expect throughout the term. This guide provides answers to the most common faculty questions about Packback, from course setup and grading policies to managing student participation.
If you’re just getting started, we recommend reviewing our Getting Started with Packback guide first for an overview of how to introduce and implement Packback in your course.
Use the table of contents below to explore available trainings, support resources, and frequently asked questions designed to help you feel confident and prepared to use Packback effectively.
Contents
Frequently Asked Questions about Packback
Frequently Asked Questions about Packback
Question: I see an error that says "Hmm, we can't reach this page." What do I do?
Answer: See video below.
Question: Why am I seeing this error: "Internet access is blocked?"
Answer: If you are seeing the error "Your internet access is blocked" when trying to access Packback, it might be that your firewall, antivirus or network settings are blocking Packback from loading in your browsers. If this happened recently and you changed any network settings / installed any software that might interrupt your network, try uninstalling that software and revert your network settings back to defaults. Example of this might be a VPN software you can use to access your online courses or tests.
- Reset your modem and router:
- Disconnect the cable that connects the computer to the modem.
- Turn off the modem and the router
- Check firewall and antivirus configurations; follow the steps in this article.
- Running Windows Network Diagnostics
- Uninstall VPN if you have any
If you're still having issues, reach out to our Support Team via our Request Form providing as much detail as possible about the trouble you're experiencing and we will be along shortly to help!
Packback Trainings
Trainings coming soon!
More Resources on Packback
Packback Resources and Support (Titan Hub Group)
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